Christine is approachable and open, with a positive and caring attitude when communicating with the staff, residents and visitors. She gives great attention to detail ensuring that areas of improvement are identified and clearly stated in her reports. Christine always takes time to give the management a face-to-face summary of her findings with constructive feedback and suggestions before submitting her report. We found her communication skills outstanding, as patiently active listening, confidently and clearly explaining her findings, looking for clarification when required and making sure the message is understood.